Purpose-Built AI for Hospitality
Autonomous intelligence that understands your guests, respects your local context, and proactively manages guest experiences.
Beyond Simple Chatbots
RiGoMIND isn't just a script-follower. It's an autonomous agent capable of reasoning, learning, and proactive decision-making.
Traditional Chatbot
- ✕Rule-based responses only
- ✕Requires manual updates for new info
- ✕Generic, robotic interactions
- ✕Wait for guest to ask first
RiGoMIND Agent
- Context-aware reasoning
- Self-learning from every interaction
- Domain-specialized & culturally fluent
- Responsive assistance across 13+ languages
AI Model & Technology Stack
A robust combination of cutting-edge foundational models and proprietary domain-specific layers.
Intelligent model orchestration that routes queries to optimal LLMs based on complexity, cost, and latency requirements.
Retrieval from property-specific knowledge bases for accurate, contextual responses.
Intent classification with seamless handoff to human staff for high-touch requests.
Real-time retrieval from property KBs, live web sources, and guest preference history with rigorous source citation.
Technical Platform
The architecture of autonomous hospitality intelligence.
Stateful & Context-Aware
Stateful Context Window
Maintains continuity across 50+ turns, ensuring complex guest journeys are never lost in session resets.
NLU Pipeline
Natural Language Understanding layers that distinguish between informational queries and actionable service intents.
Security & Privacy
AES-256 encryption at rest and TLS 1.3 in transit. PII masking ensures sensitive details are never exposed to LLMs.
Built in alignment with GDPR, CCPA, and SOC 2 Type II frameworks. Regular third-party security audits and penetration testing.
Client retains 100% ownership of input data and derived insights. We do not use your proprietary data to train base models.
Technical Workflows
Visualizing the logic behind autonomous guest interactions.
Multilingual Guest Inquiry
Guest sends message in any language.
Language detection & intent classification.
Property knowledge base lookup.
Contextual response in guest's language.
Hospitality Concierge
Guest requests service via WhatsApp.
Intent disambiguation logic.
Property knowledge base lookup.
Seamless human handoff if needed.
Dynamic Adaptation
Guest language detection & context analysis.
Adaptive response modulation.
Cultural nuance application.
Guardrail verification (No-Hallucination).
Responsible by Design
Ethical principles engineered directly into autonomous logic.
Cultural & Social Bias Testing
Rigorous testing across multi-cultural datasets to ensure neutral, high-integrity responses.
Data Privacy & Security
Enterprise-grade encryption and granular data retention policies tailored for hospitality.
User-Controlled Boundaries
Full control over AI agency, escalation triggers, and manual hand-off protocols.
Ready to explore how our technology fits your needs?
Bridge the gap between generic AI and specialized hospitality intelligence.