Privacy Policy
How we handle and protect your data.
Last updated: April 3, 2026
RiGoMIND Hospitality AI (“RiGoMIND”, “we”, “us”) operates an AI-powered guest communication platform for hotels across messaging channels. This policy describes how we collect, use, and protect information when guests interact with our service.
Information We Collect
When a guest sends a message to a hotel using our platform, we collect: the guest’s phone number (as provided by the messaging platform), the content of messages exchanged during the conversation, language preference detected from messages, and any details the guest voluntarily shares (such as room number, service requests, or dietary preferences).
How We Use Information
We use this information to: respond to guest inquiries and service requests on behalf of the hotel, maintain conversation context within a guest’s stay, route requests that require human attention to hotel staff, and improve the accuracy and quality of our responses.
Data Sharing
Guest conversation data is shared only with the specific hotel the guest is communicating with. We do not sell, rent, or share guest data with third parties for marketing purposes. We use third-party service providers (cloud hosting, messaging infrastructure) to operate our platform; these providers process data solely on our behalf under contractual obligations.
Data Retention
Conversation data is retained for the duration of a guest’s interaction and for up to 90 days afterward for service quality purposes. Guests may request earlier deletion by contacting us.
Data Security
We use encryption in transit (TLS) and at rest for all stored data. Access to guest data is restricted to authorised hotel staff and platform administrators on a need-to-know basis.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at admin@rigomind.com or by following the instructions on our data deletion page.
Contact
For privacy-related inquiries, contact us at admin@rigomind.com.