Reputation Guard
Catch unhappy guests before they write the review.
A bad review during Ladakh's short season can cost you bookings for weeks. RiGoMIND analyzes guest sentiment in real-time across every conversation. When frustration is detected, it instantly alerts your manager to intervene while the guest is still on property. After service recovery, it proactively checks back at 30 and 45 minutes to confirm the issue is truly resolved — turning potential 1-star reviews into 5-star recovery stories.
What It Does For You
- Detect negative sentiment in real-time
- Prevent bad reviews before checkout
- Proactive service recovery with timed follow-ups
Key Results
-60%
Negative Reviews
85%
Recovery Rate
+10
NPS Score
Core Capabilities
- Real-Time Sentiment Analysis
- Manager Alerts
- 30/45-Min Post-Service Follow-ups
- Escalation Workflows
- Recovery Tracking
- Feedback Loop
Works With
Review PlatformsGoogle BusinessTripAdvisor